Return Policy

RETURNS

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Thanks for shopping at Shopperslane!

We want you to be completely happy with every item you purchase from us and are committed to your satisfaction. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  If you are not happy with your purchase we will gladly provide you with a refund under the following conditions

• All returns must be pre-authorized by us.
• Please provide:
  • your original order number and a screen shot (if applicable),
  • your name (and/or the name the item was ordered under),
  • and the product you are returning.
• PLEASE NOTE: Any item returned without an Authorization Number will be refused and returned to sender.
• Item is returned within 15 days of the receipt date
• Returns must be accompanied by original receipt, in original condition with all original packaging. At our discretion, any item returned that is not in its original packaging and in as-new condition may be subject to additional charges up to 50% of the value of the item.
• Unfortunately, we cannot refund or exchange any items that have been worn or used and are without tags. All items returned must be in original condition.
• Return shipping is your responsibility, so we advise you use a service that has tracking capabilities for insurance reasons.
• Actual cost of initial shipping will be deducted from refund total
• Min 10% re-stocking fee applies on all change of mind returns

The Returns/Refunds/Exchange process is explained in our Warranty & Returns Policy.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at info@Shopperslane.com.au.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.



Refunds

The Returns/Refunds/Exchange process is explained in our Warranty & Returns Policy.