FAQ

Most items will be dispatched the next business day between 9:00 AM - 5:00 PM after full payment is received.

Sorry ,we dont have pick up services available .

Sorry, the items will be shipped via regular postal services only . We dont use express post , next day or via air at this stage

No , we select the best courier for you based on your item type , this helps in minimizing shipping costs.

Please contact your shipping provider directly and quote the tracking number provided to you as they are responsible for deliveries. You can also contact us in case if there is a delay in deliveries or items not delivered.

Orders will be shipped next business day after the payment is received in full.
For customers in VIC, approximately 3 - 5 working days;
For customers in NSW, SA, ACT, approximately 4 - 8 working days;
For customers in QLD, NT and TAS, approximately7 - 10 working days.

Your item(s) will be delivered by Australia Post , Allied Express or Fastway Couriers.
We select the shipping partners based on destination ,item dimentions etc. For more information refer to our shipping guide

Please follow the instruction below to place your order:

1. Please choose products on the website, add them to the basket and complete your purchase at checkout.

2. We will immediately send you an automatic notification that your order has been processed.

3. If you decide to upgrade the shipping method (please see shipping info below), you will be emailed with an additional invoice for the remaining amount.

4. Products that are in stock by the moment of purchase will be dispatched within 3 business days since we've received your payment. Unfortunately, made-to-order options are currently unavailable, as our manufacturing processes are on pause.

Our products are 100% Australian and comes with Australian Warranty . The items location depends on item type but mostly they are location in our suppliers warehouses in Melbourne, Sydney & Brisbane Please feel free to contact us if you have any queries about our products or services.

No , currently we are only shipping within Australia.

Please contact us via phone, email . Our customer service representative will provide assistance.

By default, we accept payment via PayPal. Wire transfer is also possible, please review the instructions below. Credit card payments are not available at the moment.

Collapsible tab conteWe do accept payment via a bank transfer or Western Union / Money Gram. Until March 31, 2022, transfers to Ukrainians (like us) within these systems are commission-free. If you prefer one of these payment methods, please follow the instructions below:

1. Instead of confirming your order on the website, please send your order enquiry to irinadzhus@gmail.com.

2. Within 24 hours (normally, sooner), we will contact you back to clarify your order details and then manually generate an invoice for you.

3. Please pay the invoice during 2 business days. Otherwise, your order will be annulled.

4. Stock items will be dispatched within 3 business days since we've received your payment.

If you haven't received our reply within 1 day from your inquiry (kindly check your 'spam' and 'promotions' folders), please reach out to us.

Credit card payments are not available at the moment, however it  will be available again soon - stay tuned.

All products come with a 12 month Australian warranty which you may seek a refund or replacement for the product. The following terms and conditions apply to warranty:
Damages due to misuse by user or during delivery will not be covered by this warranty
This warranty does not cover any accessories or bonus gifts. Regarding to accessory and bonus gift,they would be noted in our listing would, include (but limited to ) battery, carry bag, etc.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

As per the Australian Consumer Law (ACL) , you are entitled to a replacement or a refund for a faulty product , not as described on our website , damaged during transit ,do not function as expected .If the fault is minor and can be repaired locally and easily , we will cover your cost by issueing you partial refunds.